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Order on WhatsApp — we reply personally

sisters by Naincy

Legal

Privacy policy

We collect only what we need to make, send and support your order — and we never sell it. This page explains what that means in practice.

Last updated 28 September 2026

What we collect

  • Order details — the name, mobile number, shipping address and pieces you share with us on WhatsApp.
  • Messages — anything you send us by WhatsApp or email.

Payments

No payment is taken on this website. When you order on WhatsApp, the details you send — your name, number, city and the pieces you chose — go straight to our WhatsApp, and payment is arranged with you directly.

How we use it

  • To process, ship and support your orders, returns and refunds
  • To send order confirmations and shipping updates
  • To tell you about new pieces, only if you've asked us to

Who we share it with

Only with the services that help us run the store, and only what each one needs:

  • Courier partners — your name, address and phone number, to deliver your parcel
  • WhatsApp — where your order enquiry is sent
  • Our hosting provider — to run the website

We may also disclose information where the law requires it.

Cookies & local storage

We don't set cookies. Your browser's local storage remembers your bag, wishlist and the details you enter in the bag — they stay on your device. We don't use advertising or third-party tracking.

Your choices

To get a copy of your data or have it deleted, email Naincysamota01@gmail.com. We keep order records only as long as tax and accounting law requires.

Keeping it safe

The store runs over HTTPS, the website keeps no customer database, and access to order details is limited to our team. No system is perfect, but we take reasonable care to protect what you share with us.