Refund & exchangeRefund &exchange

Exchanges and returns are accepted within 7 days of delivery when the piece is:

• Unworn, unwashed and free of perfume, makeup or deodorant marks
• Returned with all original tags attached and in its original packaging
• Complete — including the dupatta, belts, tassels or any other part of the set

Not returnable: pieces altered or stitched to your measurements, items bought on final sale, and jewellery or accessories for hygiene reasons.

Message us on WhatsApp or email Naincysamota01@gmail.com within 7 days of delivery with your order number, the piece and the reason. Photos help us sort it faster.

We'll arrange a reverse pickup where the courier services your pincode. Otherwise we'll share the address to send it to and reimburse standard courier costs for exchanges.

Exchange for a different size or another piece of equal or higher value (you pay the difference). The replacement ships once the original passes our quality check — usually within 2 working days of it reaching us. Each order can be exchanged once.

After the returned piece passes our quality check, we process your refund within 2 working days:

• Prepaid orders — refunded to the original payment method. Banks usually take 5–7 working days to show it.
• Cash on delivery — refunded by UPI or bank transfer to details you share with us.

Shipping charges and the COD handling fee are non-refundable unless the piece arrived damaged or we sent the wrong item. Orders that were shipped free because they crossed ₹4,999 may have the standard shipping charge deducted if a partial return takes them below it.

Message us on WhatsApp to cancel an order before it is packed — cancelled prepaid orders are refunded in full. Once an order is packed, message us and we'll do our best to help.

If something arrives damaged or isn't what you ordered, tell us within 48 hours of delivery with an unboxing photo or video. We'll replace it or refund you in full, including shipping.